Everyone knows that the personal satisfaction of a job well done is all you need, right? Wrong. We think our associates do amazing things, and we believe a pat on the back is the least we can do. That’s why we have a culture that encourages personal, informal feedback between all associates — up, down and sideways!

We also have programs in our stores and in the corporate office to recognize excellence by individuals and teams. Our quarterly and annual Pinnacle Awards program, for example, recognizes top store and district performers in our three regions, as well as outstanding contributions in each of 11 function areas in our corporate office. In addition to the adulation of management and their peers, Pinnacle Award recipients receive an impressive plaque (take it to your next class reunion) and a small monetary award.